Boliden's customers
Boliden's customers primarily comprise industrial customers or base metal dealers. Approximately one third of our zinc customers are large steelworks and the majority of the copper customers are manufacturers of wire rod, copper rods and copper alloys.
Boliden's suppliers
Boliden's suppliers can be divided into two categories; those from whom we buy mined concentrates and secondary raw materials, and those from whom we buy all our other input goods and services, including logistics.
The way to work
We work methodically to check and monitor the operations of our suppliers and customers through ongoing contacts for the term of the contract, in conjunction with contract renewals, and during recurring customer audits. We also conduct customer satisfaction surveys in which our customers' comments and suggestions for improvement are collated and stored in an innovation database.