We put focus on reliability, responsibility and customer satisfaction in everything that we do, and we always strive to improve in order to become and remain a world-class metals partner. We learn from feedback, inventions and mistakes – knowing that one of the biggest mistakes would be to stop improving. We share our knowledge with colleagues and with our partners to achieve optimal results together. All our processes are linked together and all are essential parts of our performance.
All units shall have a local quality policy that gives a clear commitment to customers on quality and service performance. The performance shall be consistently improved through training efforts and measured and visible within the organization. Management is responsible for setting the goals and striving for continuous improvements.
All units shall be certified according to ISO 9001.
The way we work is outlined in The New Boliden Way, in which quality improvements are inherent. The New Boliden Way means in this context the tools and methodologies that we apply in our operations and that are proven vehicles to achieve a continuous improvement operation. To continuously work with improving our productivity and leadership skills is necessary to be competitive and lead the development in the industry.